How Do I Order Personalized Gifts

What is your contact information?

Company name: That's My StoryBook
Owner name:Carrie
Address: 5327 193rd Ave E Lake Tapps, WA 98391
Email: thatsmystorybook@gamil.com
Company web site: http://www.thatsmystory-book.com

 How do I order?

Ordering Online may be done in just a few simple steps: 

1. Find the perfect book, music CD, DVD or name print.
2. Fill out the personalized order form. 
3. Click the "Submit Order Button". 
4. If you wish to order more items, Click the "Continue Shopping" button.
5. If you are finished shopping, Click the "Buy Now" button and check out.

How will I know my order has been received?

You will receive a confirmation letter stating the books you ordered and the total cost of your order. We process and ship the books very quickly so check your confirmation email and let us know if you see something wrong right away. Occasionally some ISP mail servers block these confirmation emails thinking they are SPAM.

Can I send my order by mail?

Yes, if you would like to send your order by mail simply mail completed order form with payment to:

Thats My StoryBook
5327 192rd Ave E
Lake Tapps, Washington 98391 

Do not forget to add appropriate shipping charges. Orders will not be shipped until 10 days after a personal check has been received. There will be a $25 service charge on all returned checks.

Can I phone in my order?

YES, We do accept order by phone.  All orders must be in verified via email / writing or ordered from the website. Ordering from our website is safe and secure.

What information is needed?

Child's first and last name, name child is called, hometown, name of at least one friend, dedication, date of gift, and who the book is from is usually found in all books. The individual order forms asks you provide the proper information for the book you wish to order. Feel free to print the order form pages if you wish to order by mail.

What happens to the information I give?

Any personal information supplied to us for your books will be kept confidential. We will not release your name or e-mail address to other parties.

I am ordering for more than one child. Can I use the same order form for all of them?

NO.. You must use a different order form for each book you wish to order. You can add as many forms to the cart as you want as long as they are to be shipped to the same address.

Can I put more than one child's name in a book or CD?

No, Our books and CDs can only have 1 "star" in them. You can add other children as friends in most of the books but their names will not be mentioned as often.

What if I want more than one copy with the same information?

We frequently make two or more copies of our baby books for our customers. Some people buy copies for Grandparents, God Parents, or just to store one for the next generation to see. Simply change the qty number in the cart.

Do I have to pay more than one shipping charge if I order more than one book?

Standard shipping is $5.95 for 1- 3  books and additional books will be calculated at checkout. If books are sent to different addresses, additional shipping charges will apply. Priority Shipping is available for $7.00 for the first 2 books and an additional $2.00 for more.
Express Mail $23.00 for the first 2 books and an additional $10.00 for more. Shipping will be calculated at time of checkout.

Do you offer insurance?

Yes, for $4.50 you can purchase insurance for your order. Insurance protects you if your order is lost or damaged in shipping according to the USPS guidelines.

Do I have to pay sales tax?

Orders shipped to an address within Washington (state) are subject to the appropriate 9.1% sales tax at checkout.